Professional Experience

Technology and Development Manager

Powells.com

• Manage day-to-day priorities, assignments and tracking of development and IT resources.
• Lead and grow the technology team and web designers who build, implement and maintain a world-class ecommerce website.
• Design, develop, test, and implement new programs and processes for internal operations.
• Work independently and within management teams on business and strategic planning.
• Track and prioritize programming requests from users.
• Coordinate and deliver training on new applications.
• Oversee implementation of new systems to support back-end operations.
• Support and solicit input and feedback at all levels of the organization.
• Outline and document project direction, structure, operational process and technical requirements.
• Develop functional and system design specifications for development team.
• Create and maintain documentation for applications, including the internal operations manual.
• Identify process improvements and solutions to problems.
• Champion change and effectively manage implementation of new ideas and technologies.
• Create reports and tools for different user bases, including management, operations, accounting, retail stores, warehouses.
• Maintain a key role in training staff and handling complex problems to resolution.
• Organize and coordinate staff meetings to maintain communication in regard to user requirements and issues.
• Establish and maintain effective working relationships and clear lines of communication throughout the entire organization.
• Develop, implement and maintain sound business practices and strategic objectives.
• Maintain thorough understanding of our accounting systems and utilize that information in planning new systems.
• Provide leadership, guidance, and expertise in all aspects of a project cycle.
• Continually evaluate and redesign operational process and technical tools to maximize usability, efficiency and user satisfaction.
• Manage day-to-day operational aspects of project resources, deadlines, schedules and scope.
• Supervise development team; including writing and presenting performance reviews and interviewing and hiring team members.
• Consistently seek and participate in development and leadership opportunities beyond the job requirements.
• Mentor those with less experience through formal and informal channels.

Senior Sales Supervisor

OMSI Science Store

• Managed floor staff in dynamic retail environment.
• Trained & supervised sales associates in customer service, merchandising and cash register operations.
• Completed several product reference guides and other innovative refinements.
• Responsible for opening & closing the store ensuring completion and accuracy of daily paperwork and cash deposits.
• Acted as assistant buyer, specifically in the book department.
• Assembled quick reference guides to technical products (telescopes, binoculars, microscopes, etc.).
• Created an in depth training manual facilitating demands of rapid and thorough training and maintenance, including an annotated version for trainers and a quick reference for employees.

Human Resources & Operations Manager

Barnes & Noble

• Managed staff of approximately 40 people in high volume bookstore.
• Responsible for recruiting, interviewing, hiring and training staff.
• Trained & supervised head cashier and conducted daily audits on cash receipts to verify accuracy and minimize loss.
• Organized quarterly returns; including generating lists, pulling, sorting, packaging and returning books on tight deadlines.
• Generated purchase orders for books based on sales history, budget, media projections and customer requests.
• Also purchased merchandise in the gift & specialty departments from sales representatives.
• Created & maintained schedules based on a very rigid payroll percentage of sales projections.
• Trained & supervised receiving operations ensuring timeliness and accuracy of incoming & outgoing inventory.
• Trained & supervised special order department ensuring effective use of book distributors and publishers to meet our customer’s needs.
• Managed store office, including ordering supplies and maintaining organizational structure.
• Generated and evaluated reports including profit & loss statements, sales history & projections, payroll budget and operational costs.
• Developed highly innovative interviewing & hiring program ensuring the highest quality employees and reducing high turnover rate inherent to retail business.
• Created outlines and reference sheets for cash reconciliation tasks to facilitate in training and consistency, resulting in a vast improvement of financial accuracy and efficiency among the staff.

Advertising Manager

Cache Valley Horseman

• Created and administered yearly advertising budget and strategy.
• Administered payroll, accounts payable/receivable (calculating and taking advantage of payment discounts).
• Purchased merchandise at market and regular visits from sales representatives.
• Maintained stockroom & office structure.
• Received, priced and managed daily shipments of incoming inventory.
• Responsible for returning damaged and defective merchandise.
• Conducted regular cycle counts and managed yearly inventory operations.
• Maintained inventory database for entire store.
• Created separate monthly reports for vendors, departments and overall sales goals.
• Wrote and directed a television advertisement for the store.
• Implemented and carried out extensive recycling program.

Previous employment included secretarial and administrative positions in various business environments through temporary services including Human Resources Assistant at Ben & Jerry’s administrative offices in Vermont & Administrative Assistant with Coldwell Banker; Barbara Sue Seal Properties in Portland.

Additional Experience

Volunteer

SOAR (Sponsors Organized to Assist Refugees)

• Worked as a volunteer with Cuban families to help them assimilate into their new surroundings. We would meet on a weekly basis to practice English, look for jobs, shop, cook, laugh, etc.

Literacy in Action

• Worked with adults to teach them basic reading skills.
  The people I worked with were typically in the program as a court mandate.

Producer, Director, Videographer, Editor

Weekend Shorts

• Founded and managed an independent video production group. Our group would meet on a regular basis to plan for our monthly projects. We made one short movie each month over a weekend.

Cinematic Evidence

• My own production company with a focus on personal documentaries. I produce, film, and edit personal footage for
  a variety of events and occasions.

Theater Manager

Sundance Film Festival

• Worked at the Sundance film festival for several years in various positions, including box office and theater management.

Education

Utah State University; Logan, UT

• Bachelor of Science in Political Science, 1994
• Minors in Photography and Philosophy

American University; Aix-en-Provence, France

• Coursework in Political Science and French language studies

Additional Coursework in:

• Project Management
• Technical Writing
• Graphic Design
• Spanish Conversation
• Filmmaking
• SQL

Technical Proficiencies

• Microsoft Office Suite
• Adobe Photoshop
• Adobe Premiere Pro
• Final Cut Pro
• MySQL
• HTML & CSS

Other Interests

• Photography
• Filmmaking
• Reading
• Travel